Privacy Policy

VE-TRI Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of protecting personal information. With respect to the handling of personal information in the services provided on this website (hereinafter referred to as the “Service”), we establish the following Privacy Policy (hereinafter referred to as the “Policy”) and strive to protect and properly use personal information. 

 

Information We Collect 

Through the use of the Service, the Company obtains or collects the following information and manages it appropriately. Collectively, this information is referred to as “Collected Information.” 

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Personal Information 

In addition to personal information (as defined under the Act on the Protection of Personal Information) entered by customers when registering as members, purchasing products, making inquiries, etc., we may also collect purchase history, access history, identification information, information about your device, and connection information. 

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Company Information 

Non-public company information entered through the use of the Service, or company-related information obtained through inquiry forms or communications with our representatives. 

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Billing and Payment Information 

When customers purchase products, information, or services from the Company through the Service or other means, we may obtain billing information, shipping information, payment-related information, delivery settings, and other related details. 

The Company does not retain credit card information. Credit card payments may be processed by external payment service providers. 

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Statistical Information 

Statistical information related to the use of the Service, such as IP addresses, browser software, operating systems, page views, number of sessions, and unique visitors. 

 

Use of Cookies 

The Company may use cookies for the following purposes. 

Cookies are text files stored in a browser on a user’s device when visiting a website and are used to enhance convenience and improve services. 

You may disable cookies through your browser settings; however, if all cookies are rejected, certain features of the Service may not function properly. 

• To provide a better experience for site visitors and customers 

• To identify registered members 

• To analyze the performance, availability, and effectiveness of the Service 

• To ensure the security of the Service 

 

Use of Information 

The Company uses the Collected Information for the following purposes: 

General 

We analyze collected information to understand site usage, improve content and the provision of products and services, and provide the Service in accordance with customers’ needs. 

Collected information may also be used to investigate issues, resolve disputes, and fulfill contracts between customers and the Company. 

Additionally, the Company may inform customers about its products and services, including promotional and campaign information. 

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Billing and Payment Information 

Billing and shipping information obtained by the Company will be used for product shipment, billing, and payment processing. 

The Company does not retain electronic or physical copies of customers’ credit card information. 

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Statistical Information 

Statistical information is used for server maintenance, site operation, and improvement of the Service. 

The Company may prepare reports and analyses based on statistical information for internal analysis and service improvement purposes. 

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Communication Services 

The Company may use customers’ email addresses, mailing addresses, telephone numbers, and other contact details to provide the Service or to contact customers regarding additional services that may be of interest to them. 

 

Provision of Information to Third Parties 

The Company does not provide Collected Information to third parties except in the following cases: 

• When customer consent has been obtained 

• When disclosure is required by law 

• When necessary to protect the life, body, or property of an individual 

• When necessary to cooperate with national or local government authorities 

• When providing necessary information to subcontractors for product delivery, payment processing, etc. (In such cases, the Company will properly supervise and manage the subcontractors.) 

 

Third-Party Privacy 

The Company assumes no responsibility for the privacy policies or information management practices of third-party websites to which users may be directed via links or other means through the Service. 

When using such third-party websites, please review the privacy policy of each respective site. 

 

Security Measures 

The Company implements reasonable and appropriate security measures to prevent unauthorized access and to prevent the leakage, alteration, or loss of information. 

However, we do not guarantee complete security for data transmissions conducted over the Internet or wireless networks. 

 

Changes to the Privacy Policy 

The Company may revise this Policy as necessary. 

Any revised Privacy Policy will take effect upon posting on the Service. 

 

Requests for Disclosure, etc. 

Customers may request disclosure, correction, addition, deletion, suspension of use, or other actions regarding their personal information held by the Company in accordance with applicable laws and regulations. 

If you wish to make such a request, please contact the office below. 

 

Feedback and Contact Information 

For opinions or inquiries regarding the Company’s Privacy Policy or the Service, please contact us via the Service’s inquiry form or at: 

VE-TRI Co., Ltd. 
3-1-14 Kirigaoka, Midori-ku 
Yokohama-shi, Kanagawa 226-0016 
Japan 
privacy_policy@ve-tri.com